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Dan: Eight and a Half Years Learning What the Manual Can’t Teach You

Behind every process that runs smoothly on site is someone who fixed it when it didn't. At North West Recycling, Dan is one of those people — and after eight and a half years, there's very little he hasn't seen.

“The knowledge you pick up that isn’t in the manual — especially learning how machines actually behave — that’s the real education. And you never stop getting it.”

What does a typical day look like for you?

Turn up, work through the planned jobs, pick up on any breakdowns as they come in, and train the next generation of engineers — god help them. Some breakdowns are straightforward, others take a lot of thought to work through. That’s the part I enjoy most, if I’m honest. The ones that make you think.

What might surprise people about your role?

The knowledge you pick up that isn’t in the manual — especially understanding the way machines actually behave. You can read all the technical documentation in the world, but there’s a layer of instinct and experience that only comes from time on the tools. After eight and a half years, you develop a feel for things that’s hard to explain but makes all the difference.

What brought you to NWR and what’s kept you here?

I was working as a maintenance engineer before this and wanted a role closer to home with more variety — somewhere I could grow my knowledge rather than just repeat the same jobs. NWR gave me that. The range of what you work on here is genuinely broad, and the business has trusted me to take on more and more over the years. That relationship goes both ways.

What qualifications or skills are you most proud of gaining here?

My wagon licence, for one. And I’ve learned a huge amount about the processing plants — my understanding of hydraulics and auto electrics has come on significantly. These aren’t small things. They’ve made me a considerably better engineer than I was when I arrived, and NWR has been the environment that made that possible.

What stands out about the team here?

The sense of humour. It helps make what can be a genuinely tough job — the stuff we’re in amongst day to day — that bit more bearable. Being able to smile through the hard bits matters. And people’s willingness to pitch in when it’s needed, without being asked. That’s not something you can manufacture — it’s just the kind of team this is.

Have you been able to pass your knowledge on to others?

I’ve trained quite a few engineers now. It’s good to be able to share what you’ve built up and then watch it work — see someone deal with something more confidently because of what you’ve shown them. That’s a satisfying part of the job. You want the people coming through to be better than you were at their stage.

 

What achievement are you most proud of during your time here?

Working through the improvements on the SRF line — particularly the simplification of it. That was a proper project, and the result is something you can see and point to on site every day. I’ve been here for nearly a third of the business’s thirty years, and it’s a good feeling knowing I’ve played a real part in some of what you see out there now.

Where do you see NWR heading — and your place in that?

The gasification plant could be huge — the company is already expanding and that would take things further again. Hopefully I’ll continue to be part of the team that helps build it. That’s what I’m here for.

What advice would you give to someone just starting out at NWR?

Stick with it and you’ll be able to progress. It’s a good community of people — and in this job, that counts for a lot.

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