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Karl: The Engine Room — Fifteen Years Keeping NWR Moving

Some careers follow a path. Others build one from the ground up. At North West Recycling, Karl has spent fifteen years growing from operative to Head of Operations — and shaping the business at every step along the way.

“I call it the NWR family — it started as a family business, it still feels like that, and that’s probably one of the reasons it’s grown.”

Q: What does a typical day look like for you?

Absolute carnage — but good carnage. I come in and do a site walk with the shift supervisor, talking through any issues, any improvements to processes. I catch up with the maintenance manager every day, check in with the team, look at production reports. You’re acting as a bridge between the two shifts — keeping communication consistent. I also discuss daily offtakes with Dean so we know what’s coming in and going out of site. Then there’s a 10am with HR, our operations Director, and the head of site maintenance. The role is really about three things: environment, safety and efficiency.

Q: What might surprise people about what goes on here?

How much is going on, and how many different processes are running at any one time. People have an idea of what a recycling site looks like and it’s often completely different from the reality. There’s a huge amount of complexity behind the scenes — and a huge amount of pride in getting it right.

Q: You’ve worked your way up from operative to Head of Operations. What did that journey teach you?

I learned how to manage people properly — how to have difficult conversations, how to treat people equally, how to build on your own personality rather than fight against it. I’m a friendly person by nature, and I had to work out how to turn that into a management style. People think management is about giving instructions. It’s so much more than that. The trust NWR placed in me at each step gave me the space to figure that out.

Q: What achievement are you most proud of?

Putting the original SRF plant in. I helped build that— a lot of hours, a lot of planning, and it was genuinely new territory. We were one of the first in the region to build an SRF line. There’s something special about being part of building something from scratch and then watching it become part of how the business operates every single day.

Q: How would you describe the culture at NWR?

I call it the NWR family. It started as a family business and it still feels exactly like that — even though it’s grown enormously. That hasn’t changed, and I think that’s probably one of the reasons it has grown. When you genuinely care about the people you work with, and they care about the business, something good happens. It also feels important beyond just the work — we’re taking care of the environment, which means we’re taking care of the community.

Q: Have you been able to pass that culture on to others?

Training people is a big part of the job — ROs, MPOs, supervisors. But the best part is watching them grow. I was given opportunities to develop here, and being able to give that same opportunity to someone else, and see them go on to bigger things within the business — that means a lot. It’s how the culture stays alive as the company grows.

Q: What excites you about where NWR is heading?

What we’re developing on the renewable energy side. The continuous development of the site. I love watching the business grow and being part of it growing — that hasn’t changed since my first day. When you’ve been here long enough to see what was new and exciting become standard practice, and then watch the next new thing arrive, it keeps you on your toes. The future here is genuinely exciting.

Q: You’ve been part of NWR for fifteen years. What does that milestone mean to you?

It’s grown from a small family business into something really significant — and it’s still family-run, still has that feel. That’s pretty amazing when you think about it. I’m proud to have been part of that journey, and even prouder that there’s still so much more to come.

Q: What advice would you give someone just starting out at NWR?

Always give it the opportunity. The waste industry has a magnetism you wouldn’t realise — people have an idea of what it is, and it’s often so different from the reality.

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