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Tom: Building the Team That Keeps NWR Running

Behind every site that runs smoothly is a maintenance team that never stops. At North West Recycling, Tom didn't just join that team — over seven years, he built it into something the whole business depends on.

“This is the first workplace I’ve felt I truly belonged — and that’s not something I say lightly. More training, more mentoring, more development than anywhere else I’ve worked. If you put the effort in, this place gives it back.”

Q: What does your day actually look like?

Planning maintenance, prioritising breakdowns, organising the team, compliance checks across the fleet — making sure all forty trucks are where they need to be, MOTs are in order, six-weekly health and safety checks are done. Then there’s training, risk assessments, research and development for future planning, skip repairs, and nightshift cleaning activities. Some of it is office-based, a lot of it is hands-on. No two days are the same — and I love that about it. The addictive part is the problem-solving. When something breaks and you work through it, there’s nothing quite like getting the plant back running.

Q: What might people not realise about maintenance?

How central it is to everything. The site couldn’t run without us. Good planning relieves tension across the whole business — when things are maintained properly, problems don’t escalate. When they do, you need people who can work at 2am to get the plant running for the next day. That still happens here. It doesn’t faze us.

Q: What brought you to NWR — and what’s kept you here?

I wanted to get back to hands-on fitting — fabrication, heavier equipment, fixed plant maintenance. NWR offered that alongside a better work-life balance. What’s kept me is the people, the love for what the business is doing, and the sheer variety of the work. One day you’re on a conveyor, the next you’re putting brakes on a tractor unit. The business has also trusted me with real responsibility over time — high-value purchasing, contracts, management decisions. That trust has to be earned and I’ve tried to earn it every day.

Q: What are you most proud of developing here?

The workshop. When I arrived we were using subcontractors for a lot of our repair and maintenance work. We’ve brought the vast majority of that in-house — extended the building, added a new pit, built out an electrical workshop upstairs, upgraded the tooling, employed a storeman, and grown the team from four or five people to twelve. Giving the team the tools and the premises to do their jobs to a high standard — and watching them take pride in that — is something I’m genuinely proud of.

Q: How would you describe the culture here?

Fast-paced but family. Nothing is ever a problem, ‘not my job’ doesn’t exist — we look after each other and we work hard. There’s a good laugh and good banter, but everything still gets done. Long hours happen, but hard work is recognised here. That makes a difference.

Q: How has passing on your knowledge shaped you as a leader?

Training others can be frustrating at times, but mainly it’s satisfying. The way I see it — if somebody else can do something as well as me, or better, that makes my team stronger and ultimately makes me better at my job. I don’t have to fight fires all the time. The more knowledge that exists across the team, the better the business runs. That’s what a good leader is supposed to build.

Q: What does NWR’s 30th anniversary mean to you personally?

This is the first workplace I’ve felt I truly belonged — and that’s not something I say lightly. More training, more mentoring, more professional development than anywhere else I’ve worked. I’ve been here for seven of those thirty years and I can see what I’ve contributed to. That matters. The opportunities here are endless if you’re willing to work for them.

Q: Where do you see NWR heading — and your role in that?

R&D puts us in a strong position for the next generation of waste. Landfill is a dying trade — we’ve hit the right moment. There’s no reason we can’t be seeing the full circle of waste here, be self-sufficient, and become the largest recycling and waste centre in the North of England. I’ve still got a long career ahead of me and I intend to keep progressing — ultimately pushing for a director-level role in operations and maintenance. I’m not done yet, not by a long way.

Q: What advice would you give to someone just starting at NWR?

Keep an open mind about your career — the path isn’t always what you expect when you arrive. Be interested in what you do, work hard from day one, and don’t underestimate this industry. We don’t do dirty bin bags here. The work is technical, skilled and worth being proud of.

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